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Resetting your Password & Forgotten Password

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Reason Why You May Need to Reset Your Password

It is advisable to reset your password and replace it with a new password regularly to increase your online security. You also may have lost or forgotten your password.

The process to reset or gain access to ELIAS when you have forgotten your password is exactly the same.

Forgotten Password

Forgot Password link

You can reset your password or start the forgotten password process in exactly the same way, by clicking the “Forgot Password?” link on the login page below the password field.

After clicking the “Forgot Password?” link you will be directed to the first step in the process. You will need to enter your email address used to login to ELIAS.

Confirm your email address to reset or update a forgotten password

On entering your email address and clicking “Send confirmation” you will receive an email with a reset “Code” used to confirm your identity.

You will also be directed to the next step where you will be able to enter your identity confirmation code and create a new password.

Your new password will need to meet the password security requirements;

  • Letters and numbers
  • At least 1 uppercase letter
  • At least 1 symbol character (!@# etc)
  • Minimum 8 characters
Confirm ID and create new password

Once complete you will be redirected to the login page where you will be able to access your ELIAS account using your new password.


  • Click the “Forgot Password?
  • Enter your login/ELIAS email address
  • Enter your identity code from the email
  • Create a new password
  • Login using your new password

Admin can also initiate a password reset for you, but only you will receive the ID code to be able to create the new password.

Please contact your administrator or the ELIAS Helpdesk should you need assistance.